Privacy Policy

Last Updated:

January 2026

1. Introduction

Cloudwise (“we”, “our”, “us”) is a service operated by higroup d.o.o., a company registered in Slovenia.
We are committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or use our services.

2. Data Controller

Company: higroup d.o.o.
Registered address: Kersnikova ulica 9, 1000 Ljubljana, Slovenia
Email: info@higroup.si

3. Personal Data We Collect

We may collect and process the following data:

  • Contact information (name, email address, company name)

  • Billing and payment information

  • Communication data (emails, messages, call notes)

  • Technical data (IP address, browser type, device information)

  • Usage data related to our website and services

We do not intentionally collect sensitive personal data.

4. How We Use Your Data

We process personal data for the following purposes:

  • To provide and operate Cloudwise services

  • To communicate with you and respond to inquiries

  • To manage subscriptions and billing

  • To improve our website and services

  • To comply with legal and regulatory obligations

5. Legal Basis for Processing

We process personal data based on:

  • Performance of a contract

  • Legitimate business interests

  • Legal obligations

  • Your consent, where applicable

6. Data Sharing

We may share personal data with trusted third parties only when necessary, including:

  • Payment processors

  • Hosting and infrastructure providers

  • Analytics and monitoring tools

  • Legal or regulatory authorities when required

All third parties are required to process data securely and in accordance with GDPR.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at info@higroup.si

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

10. Cookies

Cloudwise may use cookies and similar technologies to improve user experience and analyze website usage. You can control cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact

For privacy-related questions, contact:
Email: info@higroup.si